Privacy Policy

Achilles Heel Tactical (“AHT,” “we,” “us”) provides firearms training courses, events such as Ohio Range Day, online content and merchandise. This policy explains what information we collect through achillesheeltactical.com and our related services, how we use it, and the choices you have. Questions go to support@achillesheeltactical.com.

• Purchases: your name, email, phone number, billing and shipping address, and what you bought (courses, merchandise, gift cards, passes).
• Accounts: your email address and password (stored as a secure hash by our authentication provider), and your course history and rewards.
• Course and event registration: attendee details you provide, including answers on Ohio Range Day applications (such as profession, experience and shirt size).
• Forms and surveys: messages you send us, newsletter sign-ups, vendor and sponsor inquiries, agency quote requests, podcast guest applications, and your answers to post-course and event surveys.
• Gift cards: the recipient's name and email and your message, so we can deliver the card.

• Site analytics: we use Vercel Web Analytics and Speed Insights to understand page views and site performance. They do not use cookies to track you across other websites.
• Cookies and local storage: we use them to keep you signed in, hold your cart, remember that you've seen our welcome tour or newsletter prompt, and let you view an order you looked up. We do not use advertising cookies.
• Security logs: basic technical data such as IP address, used to prevent spam and abuse of our forms and checkout.

• To process payments, deliver courses and events, and ship your orders.
• To send order confirmations, shipping updates, course details, certificates and post-course follow-ups.
• To answer your questions and provide customer support.
• To send our newsletter and offers if you subscribed. You can unsubscribe at any time.
• To review event applications and plan courses, rosters and logistics.
• To improve our training, products and website, including through your survey answers.
• To prevent fraud and abuse and to meet legal obligations.

We do not sell your personal information. We share it only with service providers who help us run AHT, and only what they need:

• Stripe processes payments. We never see or store your full card number.
• Our fulfillment partners (including our merchandise fulfillment center and our product maker) receive your name, shipping address, phone number and the items to ship, and shipping carriers receive what they need to deliver.
• Supabase hosts our database and account sign-in. Vercel hosts the website.
• Resend delivers our emails. Mux hosts and streams our video courses and class videos.
• Our instructors see the roster details for the classes they teach.
• We may also disclose information when required by law, or to protect the rights and safety of AHT, our students or others.

Some pages include videos and posts from YouTube and Instagram, and reviews from Google. When you view them, those services may collect information under their own privacy policies.

We keep order, course and certificate records for as long as needed to provide our services, honor course credits and warranties, and meet tax and legal requirements. You can ask us to delete information we no longer need.

• Unsubscribe from marketing emails using the link in any email.
• Ask to access, correct or delete your personal information by emailing support@achillesheeltactical.com. Depending on where you live, you may have additional rights under state law, and we will honor them.

We use encryption in transit, access controls and reputable providers to protect your information. No system is perfectly secure, so please use a strong password and contact us if you suspect a problem.

AHT is a United States business. Our courses, events and products are offered to people in the United States, and merchandise ships only to U.S. addresses. Our website and service providers store and process information in the United States. If you visit from another country, your information will be handled in the United States under U.S. law and this policy.

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

We may update this policy as our services change. We'll post the new version here with its effective date.